Halyo

Haylo respects your privacy and is committed to protecting the personal information of our customers and their clients. This Privacy Policy explains how we collect, use, store, and protect information when you use Haylo's services.

By using Haylo, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Haylo collects only the information necessary to operate and improve our services.

Information provided by businesses

When businesses use Haylo, we may collect information such as:

Business name
Contact details
Email address
Phone number
Business service information
Calendar or booking system integrations

Information collected during calls

When Haylo interacts with callers on behalf of a business, we may collect:

Caller name (if provided)
Phone number
Appointment details
Service enquiries
Call recordings or transcripts (where enabled)

This information is collected solely to provide the service requested by the business and their customers.

2. How We Use Information

Information collected by Haylo is used to:

Provide and operate the Haylo AI receptionist service
Respond to customer enquiries and bookings
Improve the quality and accuracy of our services
Provide call summaries and notifications to businesses
Maintain platform performance and security

Haylo does not sell, rent, or trade personal data to third parties.

3. Data Protection and Security

Haylo takes the protection of personal information seriously.

We implement appropriate technical and organisational safeguards to ensure information remains secure and protected from unauthorised access, disclosure, alteration, or destruction. These safeguards may include:

Encrypted data transmission
Secure cloud infrastructure
Access controls and authentication
Ongoing system monitoring

We continuously review and improve our security practices to maintain a high standard of data protection.

4. Data Storage

Information collected through Haylo is stored securely using reputable cloud service providers. Data may be stored in secure servers located in Australia or other jurisdictions with strong data protection standards.

We retain information only for as long as necessary to provide the service or meet legal and operational requirements.

5. Third Party Integrations

Haylo may integrate with third party systems such as booking platforms, CRM systems, or communication services.

When these integrations are used, information may be shared with those services strictly for the purpose of completing requested actions such as scheduling appointments or sending confirmations.

Haylo works with trusted providers that maintain strong security and privacy standards.

6. Caller Transparency

When Haylo answers calls, it may inform callers that they are interacting with an automated assistant. Businesses using Haylo are responsible for ensuring their customers are aware of how calls are handled where required by law.

7. Access and Control of Information

Businesses using Haylo maintain control of the data collected through their use of the service.

Customers may request access to, correction of, or deletion of their personal information by contacting the business they interacted with or by contacting Haylo directly.

8. Changes to This Privacy Policy

Haylo may update this Privacy Policy from time to time to reflect improvements to our services or changes in legal requirements.

Updated policies will be published on our website with the revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

[SUPPORT EMAIL ADDRESS TO BE DECIDED]